Thank you for shopping with ShopEyeDrops! This Shipping Policy outlines how we process, ship, and
deliver your orders. By placing an order with us, you agree to the terms below.
1. Order Processing Time
• All orders are processed within [1–3] business days (Monday–Friday, excluding weekends and public holidays) after receiving your order confirmation email.
• Orders placed after 2:00 PM GMT will begin processing the following business day.
• Note: Processing times may be longer during high-volume periods, sales events, or for custom/made-to-order items.
2. Shipping Rates & Delivery Estimates
We offer the following shipping options:
Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–10 business days varies dependent upon delivery location
Delivery estimates are calculated from the day your order leaves our facility, not the day the order is placed. Delays can occasionally occur due to carrier volumes or weather.
3. Order Tracking
• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
• Please allow up to 24 hours for the tracking portal to update with initial carrier scans
• Please note: We use Royal Mail as the carrier in the UK who then pass it to the relevant carrier of the destination country.
4. International Shipping
• We currently ship to various countries worldwide
• Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the customer. We recommend checking with your local customs office prior to purchasing.
5. Lost, Stolen, or Damaged Packages
• Damaged in transit: If your package arrives damaged, please contact us within 24 hours of delivery at shopeyedrops@gmail.com with photos of the damage and packaging. We will work with the carrier to resolve the issue.
• Lost or delayed packages: If tracking shows your package was delivered but you have not yet received it, or if it is significantly delayed beyond the estimated window, please reach out to us so we can open an investigation with the carrier i.e. Royal Mail / DPD.
• Note: ShopEyeDrops is not responsible for packages stolen from doorsteps or mailboxes after the courier marks them as delivered.
6. Questions?
If you have any questions regarding your shipment or need help placing an order, please contact our support team at:
• Email: shopeyedrops@gmail.com
• Working Hours: Monday–Friday, 9:00 AM – 5:00 PM
