Thank you for shopping at ShopEyeDrops. We want you to love your purchase. If you are not completely satisfied, we are here to help.
1. Returns Window
• You have 30 calendar days from the date you received your item to request a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• You must also provide a receipt or proof of purchase (such as your order number or confirmation mail).
2. Non-Returnable / Excluded Items
Eye drop products from us that have been OPENED as they are no longer fit to resell.
3. Refunds Process
NOTE * A refund will NOT be issued for any order that was not delivered due to the customer providing an incorrect or invalid delivery address.
• Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your
original method of payment (credit card, PayPal, etc.) within [5–10 business days].
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank; it may take some time before your refund is
officially posted.
4. Exchanges
• We only replace items if they are defective or damaged.
• If you need to exchange it for the same item, send us an email at shopeyedrops@gmail.com and
ship your item to: 10 Rhoden Street, Crewe, CW1 5ND, Cheshire, England, UK.
5. Return Shipping Costs
• Customers are responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable.
• Use a trackable shipping service or purchasing shipping insurance, otherwise we cannot guarantee receipt your returned item.
6. Damaged or Incorrect Orders
• If you received a product that is damaged, defective, or incorrect, please contact us immediately at shopeyedrops@gmail.com within 24 hours of delivery with photos of the item and packaging so we can make it right.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us:
• Email: shopeyedrops@gmail.com
• Address: 10 Rhoden Street, Crewe, CW1 5ND, Cheshire, England, UK
• Working Hours: Monday – Friday, 9:00 AM – 5:00 PM
